Custom Orders Terms and Conditions

QUOTATIONS:

• Quotes are valid for 10 days only as materials availability and pricing vary frequently

ORDER PLACED:

• Requirements once order is placed:
• An invoice will be processed
• Custom  orders require full payment on order
• Orders are only processed upon receipt of deposit payment.
• The delivery period noted on the invoice is only applicable from the day deposit /payment is received
• Delivery charges will be included on the invoice when applicable or can be added should a special trip have to be made to accommodate customer. Standard delivery fee is 75.00 per hour and does not include labor if additional help is needed.
• Only once an order is placed – deposit paid – will wood samples be sent to customer if applicable and Morrison Windsor’s reserves the right to charge you for this service.

ORDER ACCEPTED:

• Morrison Windsor’s reserves the right to cancel an order in circumstances which are beyond our reasonable control.
• Your order becomes binding as soon as you have accepted it and special orders cannot be cancelled once production has begun. We do honor a 24-hour period for cancellations from the time the order agreement has been signed and deposit/payment has been made. Morrison Windsor’s reserves the right to charge for storage fees after the date of delivery agreed upon, at a standard rate of 50.00 per day.

METHODS OF PAYMENT:

• Cash
• Online credit card payments. 3.5% transaction fee.
• Deposit required = minimum 50% for orders placed from inventory displayed on my website. Custom/special orders could require payment in full. Once furniture has been put into production – special orders may not be cancelled.
• Delivery charges may be required and will be invoiced accordingly. Should the delivery date be changed by the customer, additional delivery fees may be applicable and new delivery date cannot be guaranteed if other deliveries have already been scheduled for the new date.

DELIVERY:

• Typically, custom orders can be completed and delivered in an 8–12-week period. However, an exact delivery DATE OR time cannot be guaranteed – DELIVERY of product may be affected by circumstances outside of our control such as storms, power outages, material/supply chain delays.
• Date of delivery will be arranged about a week before the deliver.
• Morrison Windsor’s carry the risk of loss or damage until product is delivered.
• Until payment is complete, the product remains the property of Morrison Windsor’s
• Customer must advise when special arrangements need to be made for delivery vehicle to enter property.
• Delivery is to your doorstep– Morrison Windsor’s cannot be held liable for any form of breakage or damages beyond that point. On delivery, we will deliver to the room of your choice should it be safe to do so. Deliveries must be done quickly; Morrison Windsor’s does not move furniture for customers unless this has been arranged. Please ensure easy access and remove the furniture being replaced in the rooms being delivered in. Additional fees will be added should delivery be delayed in any way by customer whilst we are trying to put furniture in rooms upstairs or vehicle cannot gain access and furniture needs to be carried long distances without prior arrangement by the customer.
• Delivery charges may be added – to be confirmed upon invoicing – or added at a later stage should customer require a special trip to be done for their delivery at another date not discussed when invoiced.
• Condition of furniture must be checked –defects to be reported within 12 hours. It is important to note that when furniture is delivered, there can be a strong smell which is the varnish, and may need time to air out.

GUARANTEE ON PRODUCTS:

• Ten-year manufacturing/product guarantee
• Furniture is all handmade – Measurements are approximate and may vary
• Any defects to the product until delivered to you are covered
• Once delivered – a ten-year guarantee is applicable if any manufacturing defects occur. Please note that damage or wear is not covered under manufacturing defects and items must be kept in-doors and maintained as stated below or our guarantee will not be honored.
• Thereafter – a fee will be charged to collect, repair and return to customer
• Indoor wooden furniture must be maintained by oiling or polishing at least once a month or guarantee is void.
  
• All INDOOR furniture – once placed outdoors or left in rooms where there is no temperature control, guarantee falls away unless otherwise specified

• When placing an order – ensure that the type of wood, color or stain requested are correct. We try our best to match colors but cannot guarantee exact matches. Bear in mind that solid timber has different grains and colors can vary from one tree to another and cannot be compared to veneer furniture
• There can be a variation in colors – especially when items are manufactured at different times. Old solid wooden furniture colors will be different to the newly manufactured furniture. Time changes colors of timber.
• Very important to note that timber can have different grains, blemishes and colors, which is natural not a defect in wood.
• We cannot be held liable for incorrect measurement/orders being placed.
• Wood is a natural product so every piece has unique features
• Wood moves and can display settling cracks or slight shape changes with time

Morrison Windsor’s was founded on a love for traditional woodworking, design and sustainability. William Morrison is an old school, traditional woodworker who has been blending modern day with traditional designs. Established in 1994, we are a small company, cottage industry, family business of artists, artisan and designers. We appreciate your consideration of our terms.